Recall Check and Repair in Randallstown, MD
Testimonials
“ Traded in my 2021 TLX & got a 2024 BMW X3 a few months ago , excellent service from Nick & the manager Cliff , excellent service with everything else following up. 👌🏾👍🏾 ”
“ Just purchased a 2019 RAV4 from Antwerpen Mitsubishi in Randallstown, MD. First came in Saturday and met Nick Coleman who showed us the vehicle, he was very informative and super friendly. Came back Monday with down payment in hand and worked with Nick and Mitch Stainback to complete the purchase, again both super helpful, super friendly, overall great experience. Even my husband, who has a tight fist on his wallet left with a smile and easy laughter. Looking for you future ride?? Check these guys out!! 5 out 5 stars, for sure! Thanks for making this a GREAT experience! ”
“ I had an EXCELLENT experience. The process was easy and my finance manager Nicole was knowledgeable, patient and kind. ”
“ Very Friendly staff. Julie is great. ”
“ They make appointments and take you on time. They also estimated the time it would take to make the repair and finished much sooner. ”
“ Great experience buying my car here. The staff was friendly, honest, and made the whole process quick and stress-free. Highly recommend! ”
“ Nick was a awesome sale person. I told him my situation, and he was very understanding and worked every possible angle to get me in a vehicle. I love the Mitsubishi dealership because they really work with their customers. I will be back for my Outlander!! ”
“ Went here for my first car and got it 💯, Nickolas got the best car for me quick in and out ”
“ Could not have asked for a better salesman. Nick did a fantastic job. The team as a whole were A1. ”
“ It was great smooth process and great team ”
“ ⭐⭐⭐⭐⭐ We had a fantastic experience buying a car from Antwerpen, and what really stood out was how well the entire team works together and supports one another on the floor. From the moment we walked in, Mitch welcomed us right away and made us feel comfortable. Toni went above and beyond by bringing multiple models up front so we could easily compare them side by side, which made the decision process so much easier. Karon was upfront, honest, and straightforward from our very first conversation, which we truly appreciated. Scott, the finance manager, was amazing to work with—clear, patient, and efficient—and Nick was incredibly knowledgeable about the brand, make, and different models, answering every question with confidence. This was a smooth, stress-free car-buying experience thanks to a team that genuinely works well together. I highly recommend Antwerpen if you’re looking for great service and an honest, supportive buying experience. ”
Excellent with Cliff being very professional.
“ Excellent with Cliff being very professional. The entire staff played a huge part in this sale and were very courteous and respectful. I recommend this team to anyone searching for a good quality vehicle. ”
Except for the haggling, it was a very good experience.
“ Except for the haggling, it was a very good experience. I really enjoyed the salesman. ”
“ Called service for service information on my 2022 Outlander, very professional and polite staff. Will make an appointment when due. ”
“ I live almost 3 hrs away and saw the 2024 ralli art and Called Scott. I told Scott the situation. Paid for son's wedding , flew daughter in for wedding plus hotel and rental, and on top of that I had surgery amd my dog was sick. So needless to say my finances wasn't great. Told him I wanted an "out the door price" Not a penny more when I get there. Scott amd his team made this whole process about as seamless as you can get. Everything was done when I got there. The professionalism of the staff and I was in an out in under an hour. What I can say. Honest, no pressure, true to word. Best experience not only buying car but ever to be honest. If I go again. You guys are my go to. I can't say enough good things in one post to how blown away I was. What a wonderful experience. Scott and his team is A+++ ”
“ Good service, the guy who served us (Emanuel) gave us very good attention. ”
“ The customer service I received was amazing the wait time allowed me to take a nap and the best part my car will be clean my advisor was Toni great customer service ”
“ I had the best buyers experience working with Nick, Nemo, and Scott. My cheerleaders Ms.Ginger and Ms.Toni were the bomb diggity. Thank you Nemo for listening to me,finding the best vehicle for my Bishop and Gizmo. ”
“ I didn’t end up buying a car from here so I can’t speak to the buying process, but I did test drive two cars I was interested in and Nick was great! He was super friendly, and did not try to pressure me into buying anything. He answered all my questions and then some! This was my first time test driving a car at a dealership and I felt very comfortable the whole time. ”
“ I purchased my car a few weeks ago and was in and out in about 3 hours! Superb service. Scott contacted his "go to" banks first, which eliminated multiple credit inquiries. Sales rep Emanuel was very accommodating as I waited. He too gave superb service. As did Nimo. The entire staff was very friendly. I will be back when I'm ready to purchase again! ”
“ Wow, what can I say about this team. The Lord bless me to first meet Tony in the sevice department who was kind and very understanding and helpful he even help me to have a special BIRTHDAY today as I was getting my truck serviced today. Then I go to the waiting room in the show room area and I'm met with two gentleman by the names of Emmanuel and Nick. OH man I wouldn't have never expected what was going to take place next they actually both came together and started singing to me for my birthday, Isn't She Lovely and isn't she beautiful that was amazing! I couldn't have wished for a better time while waiting in the waiting room while my truck was being serviced. You guys are awesome keep doing what you're doing it was well appreciated and definitely put a smile on my face I will never forget this...THANK YOU FOR MAKING MY BIRTHDAY SPECIAL!! 🤗🤗 ”
“ Its hard to find perfection in service today. Theyre above amazing. They have a returning patron in me!!!! ”
“ Service was great! Emanuel and Nick were great to me. I came in for an oil change and it’s my birthday and they kept me company while I waited! ”
I recently came to Antwerpen Mitsubishi looking to get
“ I recently came to Antwerpen Mitsubishi looking to get out of my old car and into something more reliable, and I couldn’t have asked for a better experience. I was focused on finding a dealer that would not only help me upgrade but also give me the best possible payout on my previous vehicle. The team at Antwerpen Mitsubishi went above and beyond and gave me the MOST for my trade-in, which made a huge difference in the deal. From start to finish, the process was seamless. Nemo was incredible, he helped me navigate everything from exploring inventory options to completing the application and ultimately driving off the lot in my new car. He was professional, knowledgeable, and made the entire process stress-free. Huge thanks to the entire team, sales, finance, and everyone behind the scenes, for making this experience such a positive one. I truly appreciate all the support and care you showed me. Highly recommend! ”
A very pleasant experience from the time I drove into the
“ A very pleasant experience from the time I drove into the service entrance. It was my first time to have my car serviced there and they explained everything and showed me the options for where to wait until they finished. My only disappointment was they didn't use synthetic oil, which I thought was standard with them. It wasn't their mistake. It was mine. I will be sure to ask for it the next time it is seviced. ”
“ I knew which car i wanted so that helped a lot. Service was quick. Didn’t feel stressed or pressured to choose a car. Staff was really friendly. Would recommend purchasing a car from here. ”
“ Very pleased with the service I received at Antwerpen Mitsubishi. Nick Coleman greeted me when I stepped out of my vehicle and made the buying process very simple. I had a few demands and all demands were met. Thus far I’m very pleased with my purchase and will definitely recommend Nick and the entire staff to friends I. Search of a new vehicle. ”
“ Jayson was our salesman and was a laid back, no nonsense guy that got right to the point and got us in and out. Nemo was the manager we dealt with and he was very welcoming and great to work with. Overall very solid experience and we appreciated how quickly they got everything done. There was no shady negotiating tactics, just good customer service. The finance guy we worked with was Scott and he was quick and efficient. He explained the options clearly but did not push us to get anything extra. Also, not nearly as important, but the music was solid and kept us in a good mood. ”
“ Great dealership, great selection of cars, was only looking around but Emanuel was so helpful and patient. ”
“ Hands down the best car buying experience with Emanuel and his team. Don’t hesitate just stop by. It’s great service from beginning until end. You’ll leave with the best price and a car you can rely on. ”
“ I had a great experience working with Emanuel. He was friendly, patient, funny and genuinely helpful throughout the entire process. I never felt pressured, and he took the time to answer all my questions and make sure I was comfortable with everything before moving forward. The whole experience felt smooth and transparent, which I really appreciated. If you’re looking for someone who’s easy to work with and clearly cares about getting you into the right car, I’d definitely recommend asking for Emanuel! ”
“ Emanuel Mendez was my salesman! He did an awesome job making me feel welcomed and comfortable. He showed me around the lot to help me find a car best suited for me. I definitely recommend that you ask for Emanuel when going! ”
“ I previously rated this service department 1 star. After working with Service manager Mark Williams, I was able to have my vehicle serviced in a way that worked with my schedule. It's unfortunate that it took a negative review to receive good customer service, but I will say that Mark went above and beyond to provide excellent service and assured me that that will be the norm going forward. -Alan ”
“ I love how detailed the reports i get at every visit and service staff are always friendly. I don't like that my visits don't feel any different than any service station I've visited. I think I've just expected a dealership to feel more personalized AND be able to service my vehicle in a way that a nondealership could never. On my most recent visit, I wanted to address an issue. No one could do any diagnostic, or so I was told. I'd have to go to further dealerships and this one is already far from me and it's the closest of them all. I fear, I'm just going to find another place to service my vehicle moving forward. ”
“ Mitsubishi have much room to improve. ”
“ I received great response time and feedback from Jayson, my sales associate after inquiring about a vehicle online. While the vehicle that brought me to Antwerpen didn’t meet my needs, Jayson was patience and attentive to my needs and made a recommendation that made sense. I was shown a 2020 VW Atlas CrossTour with a CLEAN CarFax report. I purchased the vehicle and was in and out in a few hours. At the time of purchase I shared concern about the tires on the vehicle as there was unbalanced wear on front vs rear tires. I was told by the Sales Manager, Nemo, that the tires met inspection criteria. A few days later, after driving the vehicle I shared that there was front end vibration and that there was unreported damage/repair to the left driver’s side rear door which was NOT shared or reported on the CarFax report. Nemo said there was nothing they could do about it. Regarding the front end vibration, Service Manager Mark, acknowledged the unbalanced wear on the tires and offered to balance and rotate the tires to attempt to correct. Upon completion of service the vibration, still from the tire wear, moved from the front to the rear of the vehicle when driving. Sales manager/General Manager explained that because the tires passed inspection they could only offer to sell me discounted tires on a purchase I made with questionable tires. Between the tires/vibration and the INCORRECT CarFax report this was a very disappointing experience. I would not return to purchase or recommend Antwerpen Mitsubishi in Randallstown, MD. ”
“ Stopped in, was told I had approval, came back with my down payment ready for the car, just to be told I actually don’t have approval unless I get a smaller car that I explicitly said I did not want. Ran me around and wasted my time for 4 hours just to not actually be approved as said, I’m confused as to how I was even given a pencil if the numbers didn’t add up/approval. Excellent attitude from the sales rep, but very misleading and disappointing all in all. Will definitely not be returning. ”
Sold me a truck that wasn’t inspected.
“ Sold me a truck that wasn’t inspected. Bald tires with a plug in the sidewall worn out windshield wipers tire pressure low no washer fluid warped front rotors and rear shocks need replaced. Transmission needs update and also has a recall. ”
“ 2 days ago I went in to sell my outlander and was offered a price I said I couldn’t take and walked away. The next day the sales rep called me and said come in and we will take care of you at the price you want and I couldn’t make it yesterday so I called the manager Mitch and said I will come today and he said it’s fine. I walked in today both the sales rep and manager Mitch weren’t there and I was told we don’t buy cars at that price and etc it’s our policy. I’m very disappointed in the service I received. Horrible customer service. Also they have blocked my number and they want me to contact them. I don’t recommend no one to go here. ”
“ I really wish giving zero stars was an option. Everyone knows that they’re not a lot of Mitsubishi dealerships around so I called this location since it’s closer to me. I spoke with Charles who said he was the dealership manager. I explained to him that I keep getting a notification on my dashboard — “Airbag System Service Required” and I’m very concerned because I have a child and Mitsubishi has an active air bag recall on several cars (it was posted on the website). Charles said it was $ 180 for diagnostics. I said “$ 180 to check my air bags when there is a potential recall? He said “We don’t work for free” and “it’s probably because of the age of my car” WHAT? I’m not calling because I hear a strange noise or I have a slow leak in my tire!! This is an air bag issue which is a safety issue ESPECIALLY because I have a child!! How insensitive and rude!! This conversation was so disappointing and to get this type of customer service from someone who said he is the dealership manager is crazy!!! ”
“ I originally gave 5 stars but with recent developments things have changed this is because I got my car inspected in Pennsylvania. The breaks were done incorrectly. They are saying that my mechanic did this. I am displeased with this as its a very expensive repair and I've had the car two weeks and don't think spending 2000 dollars is ok. ”
“ The worst dealership I've ever experienced, HORRIBLE SERVICE MANAGEMENT, POOR COMMUNICATION. My car broke down in bmore ( from WV ) had triple A tow it to this dealership. Talked to service manager 2 times and explained what has happen when my car broke down and why its was towed to this place. I get a phone call from service manager telling me my car is fine and for me to come pick up. Go pick car up ( had a mechanic test drive car 1st with me in it ) and guess what car is not fine. Mechanic sees and hears what is wrong with it. Then tell me there is nothing that they can do because they are put of time. Mind you I got there at 2pm and sat there till 7:30 pm. ”
“ I had an absolutely delightful experience buying a car and Mitch and Nickolas made it fun and seamless. This is the first time I bought a car in 10 years. They went above and beyond, and did not haggle. Mitch and Nickolas are honest, friendly and extremely knowledgeable. They will work with you tirelessly to make sure you leave happy. I bought a gorgeous Kia Soul that looks new and had low mileage, and runs smoothly. This was the best place in the surrounding area. We went to three dealers, but returned to Antwerpen Randallstown. 5 Stars ”